Upgrade sim not working!

[#1]

Upgraded from sim only to handset which was meant to activate today but i still cant ring out. Its saying not registeted with network. My old sim still on so atm i have the handset contract running aswrll as a sim only! Can someone tell me why i cant ring out

[#2]

Hi @Dancf45,

thanks for getting in touch! I'm very sorry to hear about the delay in your SIM activation. The new SIM won't activate until the old SIM stops working. If you drop me a message I can certainly look into this for you and find out where the hold up is.