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Unable to access Voice Mail

SteveA
Pro
Posts: 1,850
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Unable to access Voice Mail

I have a voice mail - phone tells me to phone 555

 

Which I do and it immediately disconnects.

 

Anyone know what to do?

9 REPLIES 9
jab1
Legend
Posts: 17,286
Thanks: 5,573
Fixes: 259
Registered: ‎24-02-2012

Re: Unable to access Voice Mail

Voicemail access code is 1571 - don't know where 555 comes from (assuming landline phone)

John
SteveA
Pro
Posts: 1,850
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Re: Unable to access Voice Mail

jab1
Legend
Posts: 17,286
Thanks: 5,573
Fixes: 259
Registered: ‎24-02-2012

Re: Unable to access Voice Mail

@SteveA I did say 'assuming a landline phone'

Sorry no idea about mobiles - and don't want to know Wink

Sorry - didn't realise it was in 'Mobile'Embarrassed

John
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Unable to access Voice Mail

Hi @SteveA

 

I'm really sorry to read that you are experiencing issues with your voicemail. We are aware that previously there have been drops in connection with the voicemail service. 

 

How often is this happening? If this is within the last 48 hours please continue to monitor this until Monday. If no improvement, you can speak directly with our Mobile team by dialling 500 from your handset or alternatively you can start the process of passing security by sending us a PM with your: 

 

Full Name: 

Address: 

Postcode: 

Mobile Number: 

Address:

Confirm you are the account holder:

 

Kind Regards

SteveA
Pro
Posts: 1,850
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Re: Unable to access Voice Mail

voice mail arrived on Thursday - I know what its about so I just wanted to get on and listen to it as my phone keeps popping up reminders that I've not listened to it.

 

 

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Unable to access Voice Mail

Thanks for getting back to me @SteveA

 

Have you attempted a soft reset on your handset? 

 

Kind Regards

SteveA
Pro
Posts: 1,850
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Re: Unable to access Voice Mail

I've shut it down, left it for a few minutes and restarted it and it makes no difference.

 

Everything else is working fine - I dial the short code and it just beeps at me and ends the call.

 

 

JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: Unable to access Voice Mail

Hi @SteveA,

 

Sorry you're still having problems. So we can try and get this fixed for you can you forward us across that information @OllieC has asked for in a PM. 

SteveA
Pro
Posts: 1,850
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Re: Unable to access Voice Mail

PM sent to you @JOLO