Unable to access 4G services whilst roaming

[#1]

Hiya @superpp71, thanks for getting in touch. I'm sorry for the issues you experienced and for the problems this caused to your holiday. I hope you still had a good time though!

Could you please send me over a PM with your Mobile number & full name?

[#2]

Will do, just need to make a few 'spam' messages so I can PM you

[#3]

Post 3

[#4]

Post 4

[#5]

Post 5

[#6]

How many posts needed to allow PMs?

[#7]

Three.

[#8]

Thanks, I may be doing something stupid but all I get with PMs is this:
You do not have sufficient privileges for this resource or its parent to perform this action.

[#9]

@superpp71 

We've found the issue and fixed it now so you should be able to PM away. 

[#10]

Still getting Access Denied?

[#11]

Ugh sorry I've prodded someone to take another look. I'm actually out of the office atm. 

[#12]

@superpp71 

With any luck you should now be able to PM.

[#13]

PMs now working, thanks

[#14]

@Gandalf I happen to be abroad again, do I need to PM again for the investigation?

[#15]

Would do no harm.

The more evidence users can throw at Plusnet, the greater the chance they might identify what is the cause, as opposed to what’s thought to be the cause.