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Trying to cancel

Posts: 1
Registered: ‎20-09-2022

Trying to cancel

Hi. I'm trying to cancel my 1 month sim only contract before my next bill on Sunday. I have requested a pac code, and provided this to my new provider. Unfortunately I can't finalising the port till after my next bill is due. I am currently abroad so I can't call in. How can I ensure I don't have to pay another month.thanks
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: Trying to cancel

Hi there, I believe I've just responded to your query over on Twitter, when you use a PAC that also cancels the account with the previous provider at the same time. Feel free to send me a private message or a DM with your mobile number and your full name if you'd like us to check on that for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team