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Text donating

gsgsgs
Newbie
Posts: 2
Registered: ‎15-11-2017

Text donating

I'm new to Plusnet and have spent sometime this evening trying to text donate to the Children In Need Rickshaw Challenge, texts kept failing I now know why!

I'm an adult and am perfectly capable of managing my own account including text usage, offer the barring of these message during the application process?

1 REPLY
RebekaPreston
All Star
Posts: 929
Thanks: 128
Fixes: 31
Registered: ‎25-11-2016

Re: Text donating

Hi gsgsgs,

Thanks for taking the time out to get in touch with us. 

We don't currently support the use of short code numbers on our network. Although we do use the EE network, we're an MVNO (Mobile Virtual Network Operator) and not an MNO (Mobile Network Operator). This means we don't have access to all the functions that other big networks such as, Three, O2, Vodafone etc... provide.

- Rebeka 

 

 

 Rebeka Preston
 Plusnet Help Team