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Stolen mobile phone

AndyFuzz
Newbie
Posts: 1
Registered: ‎28-01-2023

Stolen mobile phone

My phone has just been stolen in Cape Town South Africa and I can't contact Plusnet online to cancel the SIM

3 REPLIES 3
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,896
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: Stolen mobile phone

Hiya @AndyFuzz

 

I' so sorry to hear this has happened! Are you ok?

 

This is the last thing you need while on holiday, I will send you a private message so I can take your details and get that sorted for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
L0uise880
Newbie
Posts: 2
Registered: ‎27-05-2023

Re: Stolen mobile phone

I've also just had my mobile phone stolen last night whilst abroad and need to block the SIM and add/lock the phone's IMEI number. Please can you private message me, as I can't contact PlusNet. 

 

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Stolen mobile phone

Hi @L0uise880 sorry to see you've lost your phone too, I can definitely help so I've sent you a PM. Please drop me a reply on this thread too when you've responded to it. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team