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Still no sim

vicky1959
Grafter
Posts: 32
Registered: ‎14-03-2014

Still no sim

Sim not arrived nearly a week,number been ported as get answer ringing it  on msg service "welcome to plusnet  mobile,unfortunaly we cannot connect you".And yet again every time try logging into mobile screen OOPS Something gone wrong

tried email address ,user name and mobile number

 

What is annoying ~Plusnet mobile is with EE ...we were with EE when contract ended and swapped for better deal on plusnet

2 REPLIES 2
vicky1959
Grafter
Posts: 32
Registered: ‎14-03-2014

Re: Still no sim

postman been No sim

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 21,459
Thanks: 7,303
Fixes: 1,232
Registered: ‎21-04-2017

Re: Still no sim

Hi @vicky1959 

I'm sorry to see you've not received your sim and you can't log into your account. If you haven't had this sorted yet, could you drop me a private message with the following details? This information will pass our data protection checks.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team