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Still getting emails about bill 2 months later?

S65v10
Rising Star
Posts: 52
Thanks: 2
Fixes: 1
Registered: ‎26-01-2019

Still getting emails about bill 2 months later?

Can someone close my account for my mobile, still getting emails about bills!

8 REPLIES 8
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,876
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Still getting emails about bill 2 months later?

Hi there, we'd only be able to help you through here if you've already requested cancellation which it sounds like you might have, please send me a PM with your full name and mobile number and I'll look into it. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
areczka84
Hooked
Posts: 7
Registered: ‎06-03-2023

Re: Still getting emails about bill 2 months later?

Hi there,
I have similar problem. I phoned up Plusnet mid April to cancel my 30 day rolling contract. From the 17/04 I did not use my mobile number. On the 19/05 I have been charged which I believe meant to be the last payment so I have cancelled my direct debit. I have received an email from plusnet about direct debit cancellation and to get in touch because my account and allowance will be restricted. I would be appreciate if you could help me out as well.
areczka84
Hooked
Posts: 7
Registered: ‎06-03-2023

Re: Still getting emails about bill 2 months later?

That is solved now. Thanks
S65v10
Rising Star
Posts: 52
Thanks: 2
Fixes: 1
Registered: ‎26-01-2019

Re: Still getting emails about bill 2 months later?

PM sent, thanks

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,876
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Still getting emails about bill 2 months later?

Cheers, I've responded.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Miriam
Grafter
Posts: 33
Thanks: 4
Registered: ‎22-10-2018

Re: Still getting emails about bill 2 months later?

I moved to EE in April to whom I oay my direct debits, therefore for the second month I received an email from Plusnet telling me I have over £1 in credit and to go to my mobike account to see.

I no longer have my details for signing into my mobile  account as there would  have been no need since joining EE.

So, why are Plusnet still sending me these emaiks.  It is a ridiculous and very annoying state of affairs.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: Still getting emails about bill 2 months later?

Really sorry to hear this @Miriam 

If you can drop me a PM with your mobile number and full name I can look into this for you 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Miriam
Grafter
Posts: 33
Thanks: 4
Registered: ‎22-10-2018

Re: Still getting emails about bill 2 months later?

Hi Matthew, I rang Plusnet this morning, seems it is now resolved and a cheque will be sent to me.

Thank you