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Short code texts being considered - or not?

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198kHz
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Short code texts being considered - or not?

In a recent thread, @RandallFlagg said in Reply#4

We are looking at incorporating this further down the line, however, we don't have any timescales on this at present.

In another recent thread, @JonoH said in Reply#6

We have no plans to implement blanket support for shortcode messages...

So are we to understand that short codes

Are being introduced - some time in the foreseeable future, or

May possibly be introduced in the forseeable future, or

No chance

To err is human, but to really foul things up requires a forum upgrade.
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Community Gaffer
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Re: Short code texts being considered - or not?

Fix

For clarity, we may introduce them in the future. As of now blanket support for shortcode messages is not planned.

 Jono H
 Plusnet Community Manager
bristolash91
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Re: Short code texts being considered - or not?

i do understand that plus net mobile still new but short code something we need 

goldiet7
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Registered: ‎24-12-2016

Re: Short code texts being considered - or not?

Hi all

only found out last night about this after trying several times to send text.

Made an escalated complaint today, as when signing up not made aware  of short number text not being able to be sent .

Needs more people to complain as it looks as this is cost cutting and not available for the future 

JayG
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Re: Short code texts being considered - or not?

It is cost-cutting, but that's one of the reasons why Plusnet Mobile tariffs are lower than EE's (the mobile phone operator Plusnet piggybacks on.)

I suppose it's arguable whether the products' reduced features and performance should be made more prominent, but to be fair the fact that short code texts aren't supported is in the T&C's ('the legal bit.')

Community Gaffer
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Re: Short code texts being considered - or not?

Hey guys, appreciate your points of view here but I've been honest and open and said that full support for shortcode messages is not currently in the plan. 

 Jono H
 Plusnet Community Manager
Stoker
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Re: Short code texts being considered - or not?

Are there GDPR implications if Plusnet are denying its customers the right to use opt-out short codes in messages?

KoolFork
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Re: Short code texts being considered - or not?

Can someone from PlusNet please explain why this feature is not available?

For example, why would anyone not want this feature?

 

Community Gaffer
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Re: Short code texts being considered - or not?


@KoolFork wrote:

Can someone from PlusNet please explain why this feature is not available?

 

Technical limitations that arise from our commercial agreement with EE to resell their service make it difficult for us to offer Short Code messaging services. 

 Jono H
 Plusnet Community Manager