SIM not working in Europe
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- Re: SIM not working in Europe
13-08-2023 8:36 AM
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Fixed! Go to the fix.
Re: SIM not working in Europe
13-08-2023 9:03 AM - edited 13-08-2023 9:05 AM
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@RussellC9 The phone shows as connected to a local provider (O2-de at the moment), but if I call his number it cuts-off without connecting.
O2-de have already switched off their 3g network. Since Plusnet mobile do not support 4g calling (Volte) you may have to manually switch the phone to 2g to enable calls (obviously that will disable data).
We need to sort as he is in Sweden for 5 months and needs his phone working.
BTW are you not aware that Plusnet are discontinuing their mobile service, you will have received an email about it. It is likely to happen within that period.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: SIM not working in Europe
13-08-2023 9:11 AM
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I was aware that we will need to switch him to EE, but thanks for the reminder.
Re: SIM not working in Europe
13-08-2023 9:13 AM
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Re: SIM not working in Europe
13-08-2023 10:08 AM
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Oh and just to add, his iPhone only let's him select 4G or 5G
Youre going to struggle in Europe then as most networks have turned off 3g, and with PN not supporting volte.
I should add that he does not have data either.
That sounds like a more basic roaming problem, you'll need a staff member to look into that.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: SIM not working in Europe
13-08-2023 10:12 AM
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Re: SIM not working in Europe
15-08-2023 10:49 AM
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Hey there @RussellC9 did you manage to get this sorted? If not, PM me your mobile number and I will see
17-08-2023 8:17 AM
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Re: SIM not working in Europe
10-12-2023 7:53 PM
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Re: SIM not working in Europe
10-12-2023 7:54 PM
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