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Ruined credit file

Posts: 2
Registered: ‎18-02-2021

Ruined credit file

Please please can someone help. My husbands credit file has been ruined by 4 missed payments from Plusnet when a sim was not used. We now have been turned down for our mortgage for something we thought was rectified last year. Just told to wait for a response or call them back if don’t hear.
Seasoned Pro
Posts: 568
Thanks: 112
Fixes: 23
Registered: ‎28-09-2020

Re: Ruined credit file

Try raising a dispute with a credit reference agency. They’d liaise with the relevant team in Plusnet to remove any erroneous failed payment markers. 

Plusnet Help Team
Plusnet Help Team
Posts: 1,914
Thanks: 414
Fixes: 96
Registered: ‎22-01-2018

Re: Ruined credit file

Hello @Springhope,


We are sorry to hear this and we would be happy  to look into this for you.



Please can you PM us the following information;


-The mobile number in question.

-Your full name.

-Your full address including postcode.

-Can you confirm you are the account holder?

-Date of birth.

-The last two digits of the bank account number and sort code that paid the bill.



If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team