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Roaming not working in Mexico
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- Roaming not working in Mexico
Roaming not working in Mexico
17-10-2022 1:43 AM
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Hi all. I arrived in Mexico yesterday, connected automatically to MovistarEE, roaming working fine then I hit my cap and it stopped. Realised there was a £33.33 charge just to connect! So I paid it to clear my account, reset my cap but it still won't let me use any data. Got the texts saying I can now use all services. Have also restarted my phone. Any idea what to try next?
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Re: Roaming not working in Mexico
17-10-2022 12:49 PM
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Mexico is in band 3 and costs a fortune (data £6 per MB), see https://www.plus.net/help/mobile/roaming-and-international-calls/
Moderator and Customer
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If it fixed it, help others - select 'This Fixed My Problem'
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Re: Roaming not working in Mexico
20-10-2022 9:23 AM
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Hi @Claretevrywhere It's likely we'd need to increase your smartcap to allow the extra spending. Feel free to send me a PM with your full name and mobile number.
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