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Problems with Plustnet mobile cannot make calls

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8BKA
Pro
Posts: 295
Thanks: 80
Fixes: 4
Registered: ‎01-12-2016

Problems with Plustnet mobile cannot make calls

There is a problem with PlusNet mobile this afternoon I cannot make or receive calls texting is ok

Customer support say they are getting calls about the problem but don't know what the problem is yet

 

Brian A

42 REPLIES 42
jonharnew
Newbie
Posts: 3
Registered: ‎20-08-2019

Re: Problems with Plustnet mobile cannot make calls

I cant make mobile calls or texts in Llandudno & my wife is the same in Derby 

Devilfish
Newbie
Posts: 1
Registered: ‎20-08-2019

Re: Problems with Plustnet mobile cannot make calls

I've got same problem in Grassmoor, Chesterfield

john1890
Newbie
Posts: 4
Thanks: 1
Registered: ‎30-11-2018

Re: Problems with Plustnet mobile cannot make calls

Same problem here in Cheltenham. Dials but appears not to connect and ends call.

mewillis
Hooked
Posts: 5
Thanks: 1
Registered: ‎16-06-2008

Re: Problems with Plustnet mobile cannot make calls

Also in OX5.
lebbon1985
Newbie
Posts: 1
Registered: ‎20-08-2019

Re: Problems with Plustnet mobile cannot make calls

Also the same here in Birmingham.

 

Clearly a network wide issue as like others I can still use data and send text messages but can't make outgoing calls and currently unable to receive calls either. 

 

8BKA
Pro
Posts: 295
Thanks: 80
Fixes: 4
Registered: ‎01-12-2016

Re: Problems with Plustnet mobile cannot make calls

I'm in Staffordshire data and texts are working OK but cannot make or receive calls

EE is working OK so not their fault

 

Brian A 

jonharnew
Newbie
Posts: 3
Registered: ‎20-08-2019

Re: Problems with Plustnet mobile cannot make calls

Tried there service status page but it says no problems reported and I cant get through on phone and the chat appears to be greyed out.

Vic404
Newbie
Posts: 1
Registered: ‎20-08-2019

Re: Problems with Plustnet mobile cannot make calls

Same in AB52. Can text but not call or access voicemail from another phone

Superuser
Superuser
Posts: 7,561
Thanks: 1,369
Fixes: 88
Registered: ‎30-07-2007

Re: Problems with Plustnet mobile cannot make calls

Seems to be pretty widespread , I'm in Cheshire and affected

ChrisE
Newbie
Posts: 4
Registered: ‎20-08-2019

Re: Problems with Plustnet mobile cannot make calls

or me in Staffordshire

davidmcnultyuk
Newbie
Posts: 2
Registered: ‎25-08-2017

Re: Problems with Plustnet mobile cannot make calls

Same issue - Manchester

Thanks for posting

asterix
Newbie
Posts: 3
Registered: ‎18-08-2019

Re: Problems with Plustnet mobile cannot make calls

Also call issues in N.Ireland.  Data and sms okay, and can make calls via Whatsapp.

ChrisE
Newbie
Posts: 4
Registered: ‎20-08-2019

Re: Problems with Plustnet mobile cannot make calls

Yes, it appears the only way to contact them is to ring the 0800 number from another phone. No chat, no 500. I wonder if anyone has any idea how long it will take to fix?

Jereboam
Newbie
Posts: 1
Thanks: 1
Registered: ‎20-08-2019

Re: Problems with Plustnet mobile cannot make calls

Same problem in Cardiff, no mobile calls.

Given all the people complaining here, and on other websites, why does PlusNet's mobile status checker state that there are no open events?

https://plusnet.servicestatus.net/plusnet/status

This also happened last week, same thing people complaining and the status checker saying there are no issues.

I'm sorry PlusNet but I think it's time to switch my account.