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Number not ported

FIXED
Cragger
Newbie
Posts: 2
Thanks: 2
Registered: ‎28-04-2022

Number not ported

Looks like I'm not the only one with this issue. Joined Plusnet on th12th of April and was advised my number would be ported on the 13th. Sadly now the 28th and still no port. No data either and plusnet customer service unable to advise on any time scale as to when it will be done. I use this as a business number so as you can imagine this is not ideal to say the least. EE have closed my old contract and am just hoping my number is not lost. Any help or advice would be appreciated. 

3 REPLIES 3
max4186
Newbie
Posts: 2
Registered: ‎30-04-2022

Re: Number not ported

I'm having the same issue, it's crazy such a big company can't fix something like this for so long.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Number not ported

Fix

Hi there,

I'm really sorry for the delayed port. Are you still having issues now? We'd fixed a problem Friday night we were aware about.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Cragger
Newbie
Posts: 2
Thanks: 2
Registered: ‎28-04-2022

Re: Number not ported

All sorted now after 2 and a half weeks. Thanks.