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Number Porting Day Issue?

brisycom
Dabbler
Posts: 23
Thanks: 6
Registered: ‎22-02-2019

Number Porting Day Issue?

Hi,

Today is the day for my number porting to Plusnet from Virgin Mobile.

My SMS have stopped coming through on VM sim, but are not coming through on PN sim.  Calls are still working on the VM sim.

Is this normal, it's been like this for about 4 hours now...

Cheers

 

3 REPLIES 3
brisycom
Dabbler
Posts: 23
Thanks: 6
Registered: ‎22-02-2019

Re: Number Porting Day Issue?

Update:

Porting looks to have completed with calls and texts now coming through on new Plusnet sim 😊

Only strange thing is that the VM sim is still active, I guess that's a temporary thing until VM confirm porting successful?

brisycom
Dabbler
Posts: 23
Thanks: 6
Registered: ‎22-02-2019

Re: Number Porting Day Issue?

Update 2:

It's now the following day and just when I thought everything was sorted it appears that Calls and texts from anybody on VM network is still going through to the VM sim and not to the Plusnet sim.... GREAT... so now I am goning to have to carry around 2 phones.

Anyone from Plusnet like to comment on this.?Huh

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Number Porting Day Issue?

Hi there,

Really sorry for the delay. Can you private message me your full name and mobile number so I can take a look? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet