Number Port - When are you going to do it!?!?!?
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Re: Number Port - When are you going to do it!?!?!?
18-12-2016 11:22 AM
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Hi @veloman,
Sorry to hear you're having these issues. If you send me a Private Message, I can look into getting this resolved for you.
Re: Number Port - When are you going to do it!?!?!?
18-12-2016 7:38 PM - edited 18-12-2016 7:38 PM
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Having had problems with porting in, I now can't port out. Giffgaff say the problem is with Plusnet, Plusnet say their PAC code is valid. Now giffgaff say there is a 'Port in Failure' by Plusnet and their own support desk channels have to deal with it.
Re: Number Port - When are you going to do it!?!?!?
20-12-2016 10:51 PM
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Re: Number Port - When are you going to do it!?!?!?
20-12-2016 11:05 PM
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I wish i'd read the forum before i tired to port my numbers i lost service on old provider this morning and the ports not occurred - looks like my number is i same black hole as everyone else
I'm disappointed as broadband and phone been very good for me
Re: Number Port - When are you going to do it!?!?!?
20-12-2016 11:09 PM
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Re: Number Port - When are you going to do it!?!?!?
20-12-2016 11:14 PM
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Re: Number Port - When are you going to do it!?!?!?
on
20-12-2016
11:46 PM
- last edited on
20-12-2016
11:48 PM
by
Mav
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@nadeem73 wrote:
I wish i'd read the forum before i tired to port my numbers i lost service on old provider this morning and the ports not occurred - looks like my number is i same black hole as everyone else
I'm disappointed as broadband and phone been very good for me
Me too Nadeem! - have read Mike2 re going to Virgin - I have just ported out from them, never had any issues with them, only transferred to P-net because of the 'mates rate' - what a massive mistake!
Moderator's note by Mike (Mav): Quote fixed.
Re: Number Port - When are you going to do it!?!?!?
21-12-2016 9:37 AM
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I'm relieved to report that my number port appears to be finally completed. After requesting port on 10th my old number appeared on my PN SIM on the 16th after receiving a text that my number port would complete soon. However that was not the end of the story as my old number still remained on my old providers SIM! I called my old supplier on PN advice and they informed me that I had a split service and that it was PNs fault and responsibility. I was told, and believe, that the old supplier only has to supply the PAC code and the rest is done by the new supplier. The old supplier account is automatically closed as part of the the port process something that clearly did not happen in my case. It appears to have finally closed on the 19th following PMs to Emily on this forum.
Re: Number Port - When are you going to do it!?!?!?
21-12-2016 9:52 AM
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I had a call from PlusNet earlier this week. They said the same, I had a split port and they would try and sort it asap. If they didn't do it by Friday they will call me and let me know what's happening, Whatever happens they say I will get my number back, but I must port it away from PlusNet. Still leaves me with no one being able to phone or text me on that number for some days, and then some more. I can't believe PlusNet would be so bad at porting a number, and then needing so many days/weeks to resolve it.
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Re: Number Port - When are you going to do it!?!?!?
21-12-2016 10:24 AM
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Hi @Mike2,
If you want to claim compensation you would need to either send me a Private Message so I can look into this for you, or call our Customer Service Team on 0800 079 1133.
Emily
Re: Number Port - When are you going to do it!?!?!?
21-12-2016 10:28 AM
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Since they're all being addressed how can you say they're being ignored? Trying to organise a mass complaint to Ofcom btw is just childish.
Re: Number Port - When are you going to do it!?!?!?
21-12-2016 11:11 AM
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Re: Number Port - When are you going to do it!?!?!?
21-12-2016 11:14 AM
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@Anonymous
What is best method to get problem solved - I've spoken to someone on online chat - Should that be sufficient or should i call customer services
Re: Number Port - When are you going to do it!?!?!?
21-12-2016 11:21 AM
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Re: Number Port - When are you going to do it!?!?!?
21-12-2016 11:27 AM
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Hi @nadeem73,
If you're having issues with your port talking to any part of our Customer Service Team would be sufficient as if there are any problems they will raise this for you, and make sure everything is being done to have this resolved as quickly as possible.
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