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Not Receiving SMS & iMessages

allegoricus
Hooked
Posts: 7
Registered: 31-12-2013

Not Receiving SMS & iMessages

Our phone on PlusNet Mobile typically doesn't receive SMS and iMessages until it arrives home and connects to the house WiFi, when several are often in succession.

Anyone have ideas about what the problem can be?

It's an iPhone 4.

Thanks,

Peter

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 78
Thanks: 15
Fixes: 2
Registered: 27-09-2017

Re: Not Receiving SMS & iMessages

Hi allegoricus!

I am very sorry to hear that you have been experiencing a bit of an issue receiving SMS and iMessages!

It does seem strange for messages to only be received when connected to WiFi, so this is definitely something I will need to investigate further.

To do so, I will need you to send me a PM so that we can run through a bit of security please Smiley

Thanks
- Liv

 Liv Robinson
 Plusnet Help Team