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Re: Can I turn off voicemail?

esker
Hooked
Posts: 5
Registered: 30-08-2017

Re: Can I turn off voicemail?

I cannot find a button for creating a new post. 

I want to disable voicemail on my phone with Plusnet mobile.  Other providers enable the customer to activate and deactivate voicemail on the cell phone keypad. Is it possible to do this with my Plusnet service?  (If not, why not?)  What do I have to do to deactivate voicemail please?

7 REPLIES
Moderator
Moderator
Posts: 16,348
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Registered: 06-04-2007

Re: Can I turn off voicemail?

Moderator's note:

Split to its ownthread for better visibility.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 550
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Registered: 25-11-2016

Re: Can I turn off voicemail?

Hi esker!

Thanks for getting in touch! We don't currently support a featured short code number that will enable you to activate or deactivate your Voicemail service via your keypad however, you may be able to activate or deactivate this via the settings tab on your handset.

Alternatively, if you drop me a Private Message, I can disable this on the system at our end. 

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
Community Veteran
Posts: 38,216
Thanks: 913
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Registered: 15-06-2007

Re: Can I turn off voicemail?

this is also worth a read - specially the bit about 7 rings https://community.plus.net/t5/Mobile/Voicemail-quot-OFF-quot/td-p/1403636

esker
Hooked
Posts: 5
Registered: 30-08-2017

Re: Can I turn off voicemail?

Thanks for reply Rebekah,

How do I send you a private message?  Not only can I not find a 'post a new thread' feature, a pm button isn't immediately visible either. Advice gratefully received.

You mention the possibility of using my settings to turn off voicemail. Is this both an Android and iOS feature? Where in setings is it to be found? Otherwise, please tell me how to send you a private message.

Many thanks.

E

Moderator
Moderator
Posts: 16,348
Thanks: 1,726
Fixes: 119
Registered: 06-04-2007

Re: Can I turn off voicemail?

@esker

If you click on Rebekah's name or avatar her profile will open. From there you should see a Send Private Message button (you may have to scroll down).

 

Edit: To start a new thread you need to be on the home page of the board you wish to post in.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

esker
Hooked
Posts: 5
Registered: 30-08-2017

Re: Can I turn off voicemail?

Thanks Mav. I guess I'll get used to this site design, even though it's not an intuitive one.

E

 

Plusnet Help Team
Plusnet Help Team
Posts: 550
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Can I turn off voicemail?

Hi esker!

The option to enable or disable the Voicemail service via the handset, is entirely handset dependant, and depends upon the make and model. 

You can send me a PM by clicking on my name, which will then take you to my profile - here you'll see a 'Send Private Message' tab. 

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team