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No network

pearhilton
Newbie
Posts: 4
Registered: 21-09-2017

No network

Suddenly my Google Pixel phone has stopped working with Plusnet mobile. No data or network. Can't make calls or send SMS. Tried restarting phone and replacing SIM, but no change see attachments.

 

I've been on Plusnet since January and everything seemed fine. There is no problem with signal in area as when I try the SIM in an iPhone it works fine.

 

Also noticed on Pixel that instead of saying plusnet in top bar it says a 6 digit number

 

It's not the phone itself as when I try GiffGaff SIM in my phone that works fine for voice, SMS and data.

 

 

Flummoxed. Any suggestions?

8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 85
Thanks: 22
Fixes: 5
Registered: 13-07-2017

Re: No network

Sorry to hear you're having issues with your SIM, pearhilton. Not to worry, though: the below steps should do the trick. Could you please complete them and let me know how you get on? Smiley

 

 

  1. From a Home screen, tap the Arrow icon to display all apps.
  2. Navigate: Settings > System > Reset .
  3. Tap Network settings reset.
  4. Tap Reset Settings. If prompted, enter the PIN, password or pattern.
  5. Tap Reset Settings to confirm.
 Michael Williams
 Plusnet Help Team
pearhilton
Newbie
Posts: 4
Registered: 21-09-2017

Re: No network

Still no luck. Tried a factory reset too.

 

 

Instead of Plusnet appearing as the network it says 234 336 - EE 

pearhilton
Newbie
Posts: 4
Registered: 21-09-2017

Re: No network

Every time I try to pick Plusnet for network just receive:

"Your SIM card doesn't allow a connection to this network"

Looks like I need a new SIM card

Plusnet Help Team
Plusnet Help Team
Posts: 22
Thanks: 1
Registered: 20-07-2017

Re: No network

Hi pearhilton!

 

I'm sorry to hear that you're having trouble connecting to our network, If you feel you may need a new SIM card or would like help, send me a PM with some account details (full name & address ), and I'll certainly take a look.

 

- Charlie

 Charlie Robinson
 Plusnet Help Team
pearhilton
Newbie
Posts: 4
Registered: 21-09-2017

Re: No network

Sorry, looks like it is the phone causing the problem as the Giff Giff Sim card is doing the same thing now.

Plusnet Help Team
Plusnet Help Team
Posts: 22
Thanks: 1
Registered: 20-07-2017

Re: No network

Okay, if you suspect that the issue is handset related I recommend you contact your handset provider, of course if that's Plusnet or if you've any queries you believe I can help with, please don't hesitate to send me a PM. Smiley

 

- Charlie

 Charlie Robinson
 Plusnet Help Team
carbon15
Newbie
Posts: 2
Registered: 2 weeks ago

Re: No network

Hello - can I ask how you got on with this problem? I've just had my Pixel do exactly the same thing, its SIM works fine in another phone but another plus net SIM doesn't in the Pixel. It is all a little odd to say the least.

carbon15
Newbie
Posts: 2
Registered: 2 weeks ago

Re: No network

FYI : this issue just cleared up on it own - I did use another phone for a couple of days and was in a different place when I re-inserted the SIM, but otherwise this problem vanished into the Ether as mysteriously as it appeared .....