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No mobile network in NN13

colet1963
Newbie
Posts: 1
Registered: ‎27-11-2021

No mobile network in NN13

For several days this week we have had no mobile coverage in this area. Service was resumed briefly yesterday evening but today we can only make Emergency calls. This is not unique to one phone, as we have 3 phones with Plusnet and they all show the same status. Usually there is no issue indoors or outside. Any news when these issues are likely to be resolved?

 

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: No mobile network in NN13

Thanks for getting in touch @colet1963 and apologies for the delayed response.

I'm sorry to see you're having issues with your mobile signal.

I'd recommend inputting your full postcode into EE's coverage checker Here in the first instance and then click the check status button as this should tell you if there's a known problem in the area they may be working on

If you're still having issues, feel free to private message the following details and we'll take a closer look.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet