Looking at the forum, this is a common problem, but I didn't want to tag onto an existing thread. I signed up in June 2021 without using any 3rd party website as Plusnet themselves were advertising a reward card of £50 which stated they will send it automatic no need to claim it . I should have received something by now but nothing was ever received.
I've been trying to contact Plusnet customer services since with no luck and increasing frustration. Chat isn't working. They don't use email (??). The phone number just says 'we're too busy, call back' and Twitter - both DMs and Tweets - are just ignored. There isn't actually anyway to contact them from what I can see, at all. (I'm grateful I haven't got an urgent problem!) However, the reward card, and the overall deal that it gave me, was the reason I moved to Plusnet - so I'd like to receive what I signed up for.
If anyone has any advice how I can actually communicate with someone from Plusnet about this that would be great. I always thought they had good customer service, but that doesn't seem the case sadly.
I also got my wife to sign up to the same deal too so we are both out of pocket now as that was the deal breaker in us leaving our existing contracts.
