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No Internet Access

FIXED
Trinawheeler
Newbie
Posts: 3
Registered: 2 weeks ago

No Internet Access

Hi. I recently moved to plusnet from Vodafone, my iPhone 6s was unlocked as part of the move. On inserting my new plusnet SIM, telephone and texting works, as does internet over WiFi but internet without WiFi doesn't. So far I have been sent a new SIM but same problems. I have tried the SIM in another phone and it works, similarly I have tried my husband's ee SIM in my iPhone and that also works. There seems to be a problem with the combination of plusnet and my iphone 6s.

I have spent a vast amount of time on the phone to plusnet and apple. Have reset network settings multiple times. Plusnet saying it must be my handset but it was working on voda and has since worked on EE - only the plusnet sim won't work! I have now been without internet for nearly 3 weeks, if I don't get this resolved soon I will have to go elsewhere - can anybody please help??!

P.s having trawled the internet I don't have the options withing the iPhone menus to change the APN settings manually.

Thanks in advance for any help,
Trina.
6 REPLIES
Community Veteran
Posts: 6,258
Thanks: 432
Fixes: 39
Registered: 30-07-2007

Re: No Internet Access

Fix

Not sure if you've seen this thread https://community.plus.net/t5/Mobile/NO-DATA-no-access-to-APN-settings-on-iphone/td-p/1400224/page/3

That suggests that you MAY have to delete any old Vodafone profile

Plusnet Help Team
Plusnet Help Team
Posts: 83
Thanks: 20
Fixes: 4
Registered: 13-07-2017

Re: No Internet Access

Hi there Trinawheeler. Sorry to hear you're having issues with data, but not to worry, I should be able to get that sorted for you Smiley

 

Could you please send me a Private Message with your full name and address, so I can open up your account and get the ball rolling?

 

EDIT: 

 Michael Williams
 Plusnet Help Team
Trinawheeler
Newbie
Posts: 3
Registered: 2 weeks ago

Re: No Internet Access

@MisterW Wow - thank you so so much! Having spent hours on this with various people at plusnet and Vodafone within a minute of reading the link you posted I was up and running!! Amazing!

If any plusnet staff are reading this - (despite all your protestations) proof it wasn’t my phone! Please share as it seems quite a common problem - I will cancel the appointment with Apple you said I needed!
Trinawheeler
Newbie
Posts: 3
Registered: 2 weeks ago

Re: No Internet Access

@MichaelWilliams Thank you for the reply - MisterWs suggestion did resolve!
Community Veteran
Posts: 6,258
Thanks: 432
Fixes: 39
Registered: 30-07-2007

Re: No Internet Access

@Trinawheeler glad we got you sorted.

@MichaelWilliams why are the customer support people not aware of the possible solutions to these problems ? It's not rocket science

Plusnet Help Team
Plusnet Help Team
Posts: 83
Thanks: 20
Fixes: 4
Registered: 13-07-2017

Re: No Internet Access

Rest assured 

 

 Michael Williams
 Plusnet Help Team