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No 4g

droid1978
Newbie
Posts: 1
Registered: 16-06-2018

No 4g

I have two plusnet sim cards one is getting 4g and other is either on 3g or H+ despite being in the same location.

I have changed the affected sim card and am still having the same issue. I have put the other sim card into the other phone so its not an issue with the phone.

I have called customer services and they tell me to contact online support. I am passed around.

Why do plusnet not have technical department?

 

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 103
Thanks: 22
Fixes: 5
Registered: 27-09-2017

Re: No 4g

Hi droid1978!

I'm sorry to hear that you're not receiving 4G on one of the SIMs, this definitely seems strange.

We don't have a dedicated 'technical team' but all our customer service agents are able to help with a lot of troubleshooting and settings. It sounds as though, on this occasion, the agent hasn't done this and I do apologise for that.

I have responded to your PM now so we will continue to look into the account to try and get to the bottom of this over there Smiley


-Liv

 Liv Robinson
 Plusnet Help Team