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incorrect deals from account compared to email offer

snadge
Rising Star
Posts: 75
Thanks: 9
Fixes: 2
Registered: 10-12-2016

incorrect deals from account compared to email offer

it appears there is an error with plusnets system in that the email flyer offers and takes you to a page that gives you mobile £6 unlimited texts, unlimited calls and 2Gb data - but clicking on the offer from MY ACCOUNT is 500mins 1.5Gb data and unlimited texts for same price?

 

how do i know I wont be stuck with the lesser deal if I purchase from the email link-  and yes it has mates rates (current customer) opted as I want to port my no. to Plusnet mobile for £6 for unlimited texts, unlimited calls and 2GB just like it says in the flyer and on the purchasing page, but im afraid that if i click buy I will put onto 1.5Gb + 500minutes

 

thanks

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 103
Thanks: 22
Fixes: 5
Registered: 27-09-2017

Re: incorrect deals from account compared to email offer

Hi snadge!

I have replied to your other thread over here: https://community.plus.net/t5/Mobile/Mobile-offers-and-questions/td-p/1545846

I'll continue to assist where I can over there Smiley -Liv

 Liv Robinson
 Plusnet Help Team