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No 4g after rollover?

alexf557
Newbie
Posts: 3
Registered: ‎07-05-2022

No 4g after rollover?

I'm on a monthly sim only and a galaxy s8, after the data rollover from april to may I've lost all 4g connectivity. I have tried configuring new APNs to no avail.
4 REPLIES 4
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,576
Thanks: 10,296
Fixes: 1,600
Registered: ‎21-04-2017

Re: No 4g after rollover?

Hi there,

I'm really sorry to see your 4G has stopped working.

If you can PM me your full name and mobile number, I'll be happy to take a look for you.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
alexf557
Newbie
Posts: 3
Registered: ‎07-05-2022

Re: No 4g after rollover?

It wont let me send a private message, do I need to have sent a certain number of messages before I can do that?
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,576
Thanks: 10,296
Fixes: 1,600
Registered: ‎21-04-2017

Re: No 4g after rollover?

Try posting one more time then you should be able to PM

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
alexf557
Newbie
Posts: 3
Registered: ‎07-05-2022

Re: No 4g after rollover?

Thanks, I'll try that