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No 4g abroad

Pockets
Newbie
Posts: 1
Registered: ‎20-07-2022

No 4g abroad

‎20-07-2022 12:11 PM

Hi whilst on a cruise of Spain,Italy and France I couldn’t get any 4G whilst ashore,my wife was getting 4G on her phone both with plusnet 

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MisterW
Superuser
Superuser
Posts: 13,296
Thanks: 4,635
Fixes: 338
Registered: ‎30-07-2007

Re: No 4g abroad

‎20-07-2022 12:50 PM

@Pockets  there's a big thread about it here https://community.plus.net/t5/Mobile/Unable-to-access-4G-services-whilst-roaming/m-p/1871721#M21872

Plusnet are investigating

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,833
Thanks: 391
Fixes: 87
Registered: ‎22-01-2018

Re: No 4g abroad

‎25-07-2022 10:38 AM

Hiya @Pockets, 

 

I'm really sorry for the issue you are having with your data abroad, I can imagine how frustrating this is and I'm sorry for the delay in getting back to you. 

 

Are you still aboard now? 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
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