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No 4G with iPhone 6s

FIXED
UncreativeUser
Newbie
Posts: 2
Registered: 03-12-2016

No 4G with iPhone 6s

Hello, I'm running a iphone 6s on the latest version of IOS which obviously supports 4G fully and worked with my EE sim in the exact same location.

I read that you can change the APN but my iphone doesn't give the option to do so. I have tried to manually select the network selection but the two plusnet only gives me gprs or 3G.

If I cant get 4G working then I would end up leaving the network, is there anything I can do to sort this problem out?

 

Thanks in advance.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: No 4G with iPhone 6s

Fix

Hi UncreativeUser,

To reset your APN, go to the following on your handset:

1) Settings

2) General

3) Scroll down to reset

4) Reset network settings

Hope this helps! Let me know how you get on.

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
RJM
Rising Star
Posts: 159
Thanks: 14
Registered: 28-01-2013

Re: No 4G with iPhone 6s

Have you tried the following from Apple:

https://support.apple.com/en-gb/HT201699

UncreativeUser
Newbie
Posts: 2
Registered: 03-12-2016

Re: No 4G with iPhone 6s

The reset seems to have done the trick, thanks!