New mobile plan

[#1]

The faq's plusnet confirm a 30 rolling mobile plan can be changed once per month. I changed my mobile plan months ago (29 June) and I have recently tried to view options with a view to possibly changing my plan again, however, the app states I currently have a new plan in progress, therefore, I have been unable to view or make changes to my plan.

[#2]

Hi there, sorry about the problems you're having changing your mobile tariff, feel free to send me a private message with your full name and mobile number and I'll sort that out for you. - Adam

[#3]

Hi, I'm just checking in to see if you still need any help with this at all?

[#4]

Im not the OP, but having the same issue. Last changed plan about a year ago, but when I go to "change plan" on the app it says I have a change in progress and can only change once a month

[#5]

Hi @DannyVee,

I'm sorry to hear that's the case. If you delete the app and reinstall it, does this fix the problem?