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Mobile data not working while abroad

Posts: 2
Registered: ‎23-05-2019

Mobile data not working while abroad

I'm currently in Spain and mobile data via roaming isn't working. I've been abroad a few times and had no problems before. I am able to phone and text home without any problems.

My wife is on GiffGaff and her mobile data is working fine. I have ordered a GiffGaff sim card but am hoping that I won't have to cancel my Plusnet mobile account.

My phone is iPhone7.

I've phone Plusnet (on 500) five times while on this holiday and have tried all the suggestions from the various support team members I have spoken to without any success.

The main suggestion they gave is:

  • put the phone into flight mode;
  • switch off and remove the sim card for 10 minutes;
  • re-insert the sim card and turn the phone back on;
  • turn off flight mode;
  • wait for 5 to 10 minutes to see if the connection is working.

Other unsuccessful methods:

  • I tried manually connecting to a network (Orange, Movistar, YOIGO, Vodafone ES).
  • I tried General > Reset > Reset Network Settings.

Out of desperation, I visited the Apple Store in the city and they were unable to resolve this.

Any suggestions on what else I could do? 


Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Mobile data not working while abroad

Hi @scatterjames, I'm really sorry that you are having issues roaming whilst away in Spain.


Could you please send me a PM with the following details so we can take a look at this:


- The mobile number in question

- Your full name and address including postcode

- Are you the account holder?


Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Posts: 2
Registered: ‎23-05-2019

Re: Mobile data not working while abroad

I’ve sent you a PM, Lauren.