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Mobile data not working but can receive phone calls

ashowen
Newbie
Posts: 4
Registered: ‎13-11-2022

Mobile data not working but can receive phone calls

Hello everyone

 

Since October 20th my mobile has not been working properly - the mobile data does not work. I can receive phone calls and WIFI works OK. I'm using a Pixel 3a.

 

I have tried:

 

  1. Restart mobile
  2. Turn data off and then back on again
  3. Remove sim card and put back in
  4. Created new APN and switched to use that one according to the details here:

https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/

 

I can see an H icon on the EE network (even though I am plusnet customer) but it says "networks unavailable".

 

Any ideas? Its really annoying not being able to use my phone without wifi Sad Please help!

5 REPLIES 5
Smith7
Seasoned Pro
Posts: 614
Thanks: 356
Fixes: 3
Registered: ‎14-09-2021

Re: Mobile data not working but can receive phone calls

Welcome to the Forum,

Just a thought

Are you sure that the phone is unlocked and not locked to EE 

ashowen
Newbie
Posts: 4
Registered: ‎13-11-2022

Re: Mobile data not working but can receive phone calls

Thanks for the reply!

 

The phone is on automatically select network, and if I manually pick Plusnet 4G, I still have the same problem Sad

ashowen
Newbie
Posts: 4
Registered: ‎13-11-2022

Re: Mobile data not working but can receive phone calls

Any ideas anyone? 😐

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Mobile data not working but can receive phone calls

Hi @ashowen,

I'm very sorry to hear that this is occurring. Have you had a chance to use the phone elsewhere, to see if the same problem occurs in other locations? Also, please could you try inserting the SIM into another phone to see if this has any affect?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
ashowen
Newbie
Posts: 4
Registered: ‎13-11-2022

Re: Mobile data not working but can receive phone calls

Ahha! We took the 'old' sim card and put it into another phone that works with 4G, and the 4G suddenly stopped working in the other phone... Swapped the original sim card back and the 4G worked again.

 

We think its the SIM card too now, so we've ordered a replacement Smiley Thank you for the suggestion & help.