Yes, I've just received a call, so it is working for me again now.
I'd never thought of checking The Sun for Plusnet status. It's disappointing that they can run a story but Plusnet can't update their own Service Status page.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
I'm assuming it wouldn't affect emergency calls? I don't want to try it, but it would be good to know. If it would affect emergency calls then I'll have to swap out one of my family's Plusnet mobile accounts for another network in case I happen to be away from home with my work mobile.
iirc emergency calls will jump on to any available cell signal even if your own network isn't available - in this case I don't know as it's showing available.
Customer / Moderator If it helped click the thumb If it fixed it click 'This fixed my problem'
@dvorak, that's what I think, but it would be nice to know for sure. It isn't something I considered when I moved the family over to Plusnet, but as we've had to make some emergency calls for my father-in-law recently it is something I'll consider in future.
I have a dual SIM phone, Plusnet in one slot and a Giffgaff PAYG in the other. That gives me some resilience for urgent calls if a network is down.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
This has happened multiple times since I switched in November. Today I was driving from North east to Northwest and couldnt call my other half (handsfree of course) trying over and over. The whole 999 thing crossed my mind. The phone shows signal so what really happens in that situation?
In the end to be able to call I had H+ showing so pulled over and tried a whatsapp call which worked so data was working.
I would love to know why it keeps happening. Do Plusnet ever divulge?
