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Lost SIM

meisen
Hooked
Posts: 5
Thanks: 1
Registered: ‎12-06-2023

Lost SIM

Hello! I have lost my SIM whilst trekking in Himalayas. Would you be able to send me a replacement SIM to my home address so I can use it when I come back next week please? Many thanks <redacted>

Moderators Note: Personal information removed but still visible to Plusnet staff

9 REPLIES 9
Mr_Paul
Seasoned Pro
Posts: 646
Thanks: 222
Fixes: 12
Registered: ‎07-06-2022

Re: Lost SIM

@meisen 

This is a public forum, so you might want to edit your post to remove your mobile number and full name?

 

 

 

meisen
Hooked
Posts: 5
Thanks: 1
Registered: ‎12-06-2023

Re: Lost SIM

OK, will do, thanks. Was hoping this would somehow speed things up.
Mr_Paul
Seasoned Pro
Posts: 646
Thanks: 222
Fixes: 12
Registered: ‎07-06-2022

Re: Lost SIM

@meisen 

A Plusnet employee will hopefully see this, though it can take a few days, and would probably send you a Private Message for you to respond to for any personal info required.

 

meisen
Hooked
Posts: 5
Thanks: 1
Registered: ‎12-06-2023

Re: Lost SIM

OK, brilliant, thanks! It looks like I cannot edit/delete my original post though. And I have super-slow Internet here…Hope nobody will want to steal my identity…
Mr_Paul
Seasoned Pro
Posts: 646
Thanks: 222
Fixes: 12
Registered: ‎07-06-2022

Re: Lost SIM

@meisen 

"Hope nobody will want to steal my identity… "

 

I was thinking more about you getting unwanted calls disturbing your holiday  😧

 

 

meisen
Hooked
Posts: 5
Thanks: 1
Registered: ‎12-06-2023

Re: Lost SIM

Well, I have a foreign SIM card in my phone now, so this should be OK. It’s quite awkward that the only way to contact the customer service from abroad is this public forum…
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,576
Thanks: 598
Fixes: 99
Registered: ‎27-11-2020

Re: Lost SIM

You can get us on on Facebook & Twitter as well! Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
meisen
Hooked
Posts: 5
Thanks: 1
Registered: ‎12-06-2023

Re: Lost SIM

OK, thanks. Will copy and paste my question on Facebook. M.
Ianhowie
Dabbler
Posts: 12
Registered: ‎18-08-2023

Re: Lost SIM

Hi Will,

 

I have left my phone in my house in Spain - currently in the Airport🤦🏻‍♂️

 

how can I request a new sim? I will buy a new hone. Want to keep my number 

 

kind Regards, Ian