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[#1]

For few weeks I have been trying to login to check my allowance, and every time I get failure message and I have to reset the password

I wonder what is going wrong please!

dar781111

[#2]

Hi dar781111! I'm sorry to hear that you're having problems accessing your online My Account! 

Your online My Account password is case sensitive, so make sure you're typing it in exactly to what you have changed it to! Also, be aware that password reset links only have a 24 hour time limit to be used!

If you're still experiencing problems, drop me a PM, and i'll be sure to follow this up with you -Sean