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Inbound calls failing

davids1
Hooked
Posts: 9
Thanks: 1
Registered: ‎18-09-2019

Inbound calls failing

All inbound calls are today failing to my mobile with the message "Calls to this number are not being connected... this number is not reachable from this network". 

 

Outbound calls still working, as are inbound text messages. 

 

Help!

3 REPLIES 3
alexgw
Newbie
Posts: 4
Registered: ‎28-11-2021

Re: Inbound calls failing

Got the same issue

Jackiechan13
Newbie
Posts: 1
Registered: ‎03-11-2022

Re: Inbound calls failing

I have the same issue - I can call out and receive / send text messges.  All calls to my mobile are getting the same message saying calls cannot be connected - very frustrating as I have a mother who is ill and needs to be able to contact me via phone.

 

MisterW
Superuser
Superuser
Posts: 14,846
Thanks: 5,584
Fixes: 396
Registered: ‎30-07-2007

Re: Inbound calls failing

PN are aware of the problem. Service status is here https://plusnet.servicestatus.net/plusnet/status

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.