Final bill

[#1]

I have given a final bill for this account! They have giving my 14.38 pounds on my bill! How can I get a refund back to me?

[#2]

Thanks for your post @Colette1 and welcome to our Community Forums.

We should be refunding outstanding credit generated in a final bill automatically. 

If you can private message me the following information though we'll be happy to double-check.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

[#3]

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).