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Faulty SIM

Malmac58
Newbie
Posts: 2
Registered: ‎31-05-2018

Faulty SIM

In the last few days my mobile SIM is intermittently NOT recognised by my phone. When I remove it and replace it works for a short while and fails again. How do I get a replacement for an iPhone5 and what is tha cost if any.

3 REPLIES
LivRobinson
Aspiring Pro
Posts: 103
Thanks: 13
Fixes: 5
Registered: ‎27-09-2017

Re: Faulty SIM

Hi Malmac58 Smiley

I am sorry to hear that you are experiencing intermittent connection with your SIM!

I will be able to go over some troubleshooting and look into ordering a replacement SIM for you today, so could you please send me a PM and we can run through some security to access your account Smiley

-Liv

 Liv Robinson
 Plusnet Help Team
Malmac58
Newbie
Posts: 2
Registered: ‎31-05-2018

Re: Faulty SIM

How do I PM you? 

MichaelWilliams
Pro
Posts: 304
Thanks: 54
Fixes: 15
Registered: ‎13-07-2017

Re: Faulty SIM

Hi Malmac58!

 

@LivRobinson isn't in the office this weekend, but I can get this sorted for you if you like.

 

To Private Message, click the user's name, then click 'Send Message' Smiley

 Michael Williams
 Plusnet Help Team