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Contract closure repayment

Stw
Newbie
Posts: 1
Registered: ‎06-09-2023

Contract closure repayment

Hi

Like all PN mobile customers, I received an message recently advising me of the need to change providers. I followed the suggestion and joined EE.

However, I was advised not to cancel mu D/D to PN in order to facilitate the repayment of the overpayment I was expected to make.

 I followed that suggestion. Two months on and no repayment or final bill has followed.

 I can no longer access my PN account online, and all of the published telephone numbers hang up within a few seconds giving me no options to access information.

can anyone advise me of the way to resolve this issue?

many thanks

1 REPLY 1
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,541
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Contract closure repayment

Hey there @Stw I am going to pop you over a DM to ask you some details.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team