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Changed plan confirmation but still old plan data

zahiradiez
Newbie
Posts: 1
Registered: 03-07-2017

Changed plan confirmation but still old plan data

I upgraded my plan last month and I received the email confirmation saying that the change would take place on 24/06. I'm using data thinking I've got plenty and when I went to check my usage it is still old plan! So please get this sorted as I need to have the new plan now 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 84
Thanks: 17
Fixes: 3
Registered: 25-11-2016

Re: Changed plan confirmation but still old plan data

Hi  zahiradiez, I'm very sorry to hear your tariff hasn't refreshed yet.

If you drop me a PM I'd be more than happy to look into this for you! 

 Sarah Stewart
 Plusnet Help Team