Cancelling Mobile Monthly Contract
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Cancelling Mobile Monthly Contract
29-09-2021 6:21 AM
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The app is extremely limited in its functions and the website only caters for moving to another provider. As the number does not work in this country I cannot call plusnet to confirm cancellation.
How can I cancel my account?
Re: Cancelling Mobile Monthly Contract
29-09-2021 10:23 AM - edited 29-09-2021 10:29 AM
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You can always write in and use snail mail, for form see https://www.plus.net/support/pdf/plusnet_cancellation_form.pdf If that does
If that doesn’t work raise a formal complaint, which will raise a ticket on your account. https://www.plus.net/help/legal/complaints-code-of-practice/
Note that a suggestion that you do this normally triggers a Plusnet staffer coming here to sort it out, so keep watching this topic.
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Re: Cancelling Mobile Monthly Contract
29-09-2021 10:27 AM
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To think that this is the only way to cancel, in these circumstances, with everything managed digitally is a joke to be honest.
I have managed to cancel many agreements and subscriptions online at the click of a button. This should be no different.
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