Can't make calls from abroad
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- Can't make calls from abroad
Can't make calls from abroad
18-03-2019 5:17 PM
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Re: Can't make calls from abroad
18-03-2019 5:23 PM - edited 18-03-2019 5:25 PM
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It may be your account + sim is not enabled/authorised to make calls outside of UK.
That's to protect against fraud.
Best buy a local PAYG Sim card down at local bazaar; will be much cheaper !
Re: Can't make calls from abroad
18-03-2019 5:43 PM
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Have tried successively to get an online chat to see if there's an issue with the account but it seems to always be busy.
Re: Can't make calls from abroad
18-03-2019 6:58 PM
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Hi there, thanks for getting in touch.
We'd be happy to check on the account side that there is nothing obvious preventing you from being able to access calls/text/data. Could you please private message:
-your full name
-your full address including postcode
-your mobile number
It's worth noting however, that we are unable to guarantee service availability overseas as we don't have full control of the signal strength, functionality with the masts and local network in that particular area. However, if you can send those details requested above we can check the account is set up for international usage.
Regards
Re: Can't make calls from abroad
18-03-2019 8:02 PM
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The local mobile networks here in Morocco seem good so far. I currently have excellent signal strength available on a number of 3g/4g networks.
Re: Can't make calls from abroad
19-03-2019 9:46 AM
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Re: Can't make calls from abroad
19-03-2019 10:12 AM
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Re: Can't make calls from abroad
20-03-2019 10:29 AM
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Re: Can't make calls from abroad
20-03-2019 11:19 AM
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Re: Can't make calls from abroad
20-03-2019 6:01 PM
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Re: Can't make calls from abroad
20-03-2019 7:31 PM
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Hello @PNUser789
I have sent you a Private Message with a response to your query. Please have a look into your inbox at your earliest convenience.
Should you require any further assistance, please do comment on this forum thread, so we can continue to further assist you.
Many thanks.
Re: Can't make calls from abroad
21-03-2019 10:01 PM
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