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Can't access Facebook Messenger (and other apps) on mobile data

FIXED
LargeTrout
Hooked
Posts: 9
Thanks: 4
Registered: ‎11-10-2022

Can't access Facebook Messenger (and other apps) on mobile data

I switched to Plusnet Mobile about 3 weeks ago and I've noticed that when I'm using the network (without WiFi) I can't access some social media apps including Facebook, FB Messenger, and Twitter.  I've tried wiping my iphone but this hasn't fixed it so I can only assume the blockage is on Plusnet's end somehow.  Anyone know a way to fix this?

7 REPLIES 7
Smith7
Seasoned Pro
Posts: 610
Thanks: 354
Fixes: 3
Registered: ‎14-09-2021

Re: Can't access Facebook Messenger (and other apps) on mobile data

Good morning,

Have you had the Adult Content lock removed 

If not call 500 from your PlusNet mobile

LargeTrout
Hooked
Posts: 9
Thanks: 4
Registered: ‎11-10-2022

Re: Can't access Facebook Messenger (and other apps) on mobile data

Have you had the Adult Content lock removed 

Nope, wasn't aware that Facebook Messenger would be considered "Adult Content".

Smith7
Seasoned Pro
Posts: 610
Thanks: 354
Fixes: 3
Registered: ‎14-09-2021

Re: Can't access Facebook Messenger (and other apps) on mobile data

Fix

There have been many posts on here about it before

I would give it a try 

Hope it helps and works for you 

Let us know

Kayarre
Newbie
Posts: 2
Registered: ‎09-02-2023

Re: Can't access Facebook Messenger (and other apps) on mobile data

Does this fix the issue when your phone says you're not connected to the internet when trying to connect to fb and messenger? I can connect successfully to my browser and all my other apps on mobile data,just not FB and messenger? My signal isn't weak either but can't connect to fb or messenger unless on WiFi and I need to be able to access both while I'm out and about without WiFi option
LargeTrout
Hooked
Posts: 9
Thanks: 4
Registered: ‎11-10-2022

Re: Can't access Facebook Messenger (and other apps) on mobile data

Yes, it fixed it for me.  They have an adult content block automatically enabled that, for some reason, also blocks Facebook + Messenger as well as other messaging apps (like Signal).  Call them to remove the content block, or find a mod on here who can do it for you.  Either way, you'll need your account details.

Kayarre
Newbie
Posts: 2
Registered: ‎09-02-2023

Re: Can't access Facebook Messenger (and other apps) on mobile data

Take it you mean I'll need my plusnet account details?
LargeTrout
Hooked
Posts: 9
Thanks: 4
Registered: ‎11-10-2022

Re: Can't access Facebook Messenger (and other apps) on mobile data

Yeah, Plusnet Mobile details.  They'll ask for your payment and sort code details.