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Can I change direct debit?

jogwolf
Dabbler
Posts: 18
Thanks: 6
Fixes: 1
Registered: 26-07-2017

Can I change direct debit?

Hi I wanted to change the direct, the name of the account. Is it possible? Is the only solution to cancel my 30 day contract then rejoin?
2 REPLIES
idonno
Rising Star
Posts: 168
Thanks: 19
Fixes: 1
Registered: 22-10-2015

Re: Can I change direct debit?

How about: My Account - Broadband Phone TV - Account details - Payment details - Update........

Plusnet Help Team
Plusnet Help Team
Posts: 903
Thanks: 164
Fixes: 30
Registered: 25-11-2016

Re: Can I change direct debit?

Hi jogwolf,

@idonno is correct. You can go to https://www.plus.net/my-account/mobile/jsf/pages/Login.xhtml, login and alter your Direct Debit date. Due to the billing and payment cycles, there will only be a number of certain dates you can change, any that you can't change, will be greyed out. 

Alternatively, if you give us a call on 500 free from your SIM, we'll be able to change your Direct Debit date via our systems. I must advise however, that there will still only be a certain number of dates you can change to.

- Rebeka Smiley

 

 Rebeka Preston
 Plusnet Help Team