Billing incompetence
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: Billing incompetence
Billing incompetence
25-11-2018 6:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I joined Plusnet last month. I don't get a very good service at home so wasn't surprised when I couldn't make calls or send messages yesterday. This afternoon I got an email saying my direct debit had been cancelled and therefore they were suspending my services!
I am furious as I haven't cancelled the direct debit. They haven't set it up! I made the initial payment with my debit card and had to give them my bank details for the future D/D. The payment date was apparently yesterday and rather than contact me for the vast sum of £6 they have stopped my phone.
The initial mistake with the bank D/D I would put down to incompetence but there's no excuse for cancelling my phone the same day without attempting to contact me.
I tried to contact customer service but apparently there's a 60 minute wait time! What a surprise.
I think it's back to Tesco mobile for me, I never had any problems with them.
Re: Billing incompetence
26-11-2018 3:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page