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Billing after cancellation

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Newbie
Posts: 2
Registered: 2 weeks ago

Billing after cancellation

I've cancelled my sim only account and stopped the DD and yet I've been emailed a bill. I'd like this to be resolved asap.
3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 38
Thanks: 9
Fixes: 1
Registered: ‎09-03-2020

Re: Billing after cancellation

Hi chuck1993,

 

Thank you for your message, and I am sorry to note the inconvenience.

 

So that I may assist you further, please private-message your full name and mobile number?

 

Best Wishes

- Ken

 Ken Bryant
 Plusnet Help Team
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Newbie
Posts: 2
Registered: 2 weeks ago

Re: Billing after cancellation

I haven't had any reply to this. Can anyone help?
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Plusnet Help Team
Plusnet Help Team
Posts: 745
Thanks: 128
Fixes: 38
Registered: ‎24-04-2017

Re: Billing after cancellation

Hi @chuck1993, thanks for getting back in touch and I'm sorry to hear this issue still remains unresolved. If you could please drop me a private message with the below information then I'll certainly look into this for you and get back to you with my findings shortly after. Please can you confirm over private message your:
-Mobile number
-Full name and if you're the account holder
-Full address
-Last 2 digits of sort code and last 2 of the account number
-Date of birth

I look forwards to hearing from you.

 Ben Devine
 Plusnet Help Team