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Adult Content unlock

aj321
Interested
Posts: 2
Registered: ‎07-08-2020

Adult Content unlock

Hi

 

How do I remove the Adult Content lock when using data?

 

Thanks

11 REPLIES 11
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Adult Content unlock

Hi @aj321 and welcome to the Community Forums.

If you could please drop me a private message with the below information to pass security on your account then I look to get this content filter removed for you.
Please can you confirm your:
-Mobile Number
-Full Name and if you're the account holder
-Full Address
-Last 2 digits of sort code and account number
-Date of birth

I look forwards to hearing from you.

 Ben Devine
 Plusnet Help Team - Sheffield
rbird1985
Interested
Posts: 1
Registered: ‎23-11-2020

Re: Adult Content unlock

Hi

 

I'd also like to remove restrictions on my mobile internet.

 

Can I PM the same details?

 

Regards

BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Adult Content unlock

Hi @rbird1985 and welcome to our Community Forums.
Of course we'll help you with this and if you could please drop me a private message with the below information then we can help you get this changed.
Please can you confirm your:
-Mobile Number
-Full Name and if you're the account holder
-Full Address
-Last 2 digits of sort code and account number
-Date of birth
I look forwards to hearing from you.

 Ben Devine
 Plusnet Help Team - Sheffield
arsenalfox
Browser
Posts: 1
Registered: ‎24-11-2020

Re: Adult Content unlock

I'd like the lock removed too please.
planet30
Interested
Posts: 1
Registered: ‎03-12-2020

Re: Adult Content unlock

Hi 

Could you remove the content lock for me too please?

 

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Adult Content unlock

Hey @all, 

Thanks for contacting us, to block or unblock content please call 500 from your Plusnet mobile sim.

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


awhite
Browser
Posts: 1
Registered: ‎30-01-2021

Re: Adult Content unlock

Hi - can you remove the blocker on my account too please?

Hiker
Interested
Posts: 1
Thanks: 1
Registered: ‎31-05-2021

Re: Adult Content unlock

If all these people are asking for adult content unlocking surely there should be a form on the website, and not having to go through a forum!?
Sool
Hooked
Posts: 6
Thanks: 2
Registered: ‎21-05-2021

Re: Adult Content unlock

I would imagine that non-adult Plusnet users will also have access to the website, which could lead to complications.

 

As a new Plusnet user I telephoned 500 last week to remove the block and disable voicemail. The call was answered on the second ring, despite being the middle of the day, and the process took around a minute to deal with.

The operator mentioned that the block was previously set at 'moderate', which I guess must be the default setting.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,118
Thanks: 8,715
Fixes: 1,409
Registered: ‎21-04-2017

Re: Adult Content unlock

Thanks for your post @awhite

We'll be happy to help with this. Can you drop me a PM with the following information?

+Your mobile number
+Your full name
+Your full address
+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 19,488
Thanks: 7,929
Fixes: 94
Registered: ‎22-08-2007

Re: Adult Content unlock


@Hiker wrote:
If all these people are asking for adult content unlocking surely there should be a form on the website, and not having to go through a forum!?

Or as advised, just dial 500 - how difficult can it be?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.