About to be double charged for Plusnet Mobile
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Re: About to be double charged for Plusnet Mobile
19-02-2019 1:39 PM
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Hello @Dafydd8
At the end of January, we switched direct debit providers and transferred all our mobile customers billing details to our new providers.
You will see the change in reference, but everything else will remain the same.
Should you require any further assistance, please do get back in touch with us.
Many thanks.
Re: About to be double charged for Plusnet Mobile
19-02-2019 1:51 PM
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So, there have been changes then!
I have spoken to Customer services. I have had an online chat - which was terminated before I could send a comprehensive answer - all to no avail. My bank advises that the payment (Direct Debit) has been taken and Plusnet says they have not received it and will charge double next month. How am I to resolve the matter as it appears that no one at Plusnet is prepared to investigate properly.
Re: About to be double charged for Plusnet Mobile
19-02-2019 1:56 PM
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Hello @Dafydd8
Can you please PM me the following details:-
- Your full name
- Your full home address, including your postcode
- Your mobile number
Once you have done this, comment on this thread and I will look into this matter for you.
Kind regards.
Re: About to be double charged for Plusnet Mobile
19-02-2019 2:07 PM
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Thank you, I've just sent PM sent as requested.
Re: About to be double charged for Plusnet Mobile
19-02-2019 2:23 PM
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Hello @Dafydd8
Thank you, I have responded to your PM.
Please check your inbox and once you have responded to my PM, notify me via this thread, so I can further assist you.
Many thanks.
Re: About to be double charged for Plusnet Mobile
19-02-2019 2:31 PM
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Sent PM as requested
Re: About to be double charged for Plusnet Mobile
19-02-2019 2:42 PM
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Hello @Dafydd8
Thank you, I have responded to your PM.
Once you have responded to my PM, notify me via this thread, so I can further assist you.
Kind regards.
Re: About to be double charged for Plusnet Mobile
19-02-2019 3:18 PM
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Just sent a further PM
Thanks
Re: About to be double charged for Plusnet Mobile
19-02-2019 4:14 PM
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Hello @Dafydd8
I have responded to your Private Message.
Please have a look into your inbox. Should you do need any further assistance, please comment on this thread.
Best wishes.
Re: About to be double charged for Plusnet Mobile
on 20-02-2019 3:45 AM - last edited on 20-02-2019 5:41 AM by Mav
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Same issue as previous posters on this thread.
I just don't seem to be getting anywhere with help in this matter, so have resorted to the forums.
New notice of DD for next month incorrect double amount, checked bank, last payment was collected by DD by plusnet. Did a screen capture of last six months DD payments from my account. Chatted online to [CSA Removed], he gave me email address to contact and advised I send screen grab proving payment had been taken..I immediately emailed attaching proof of payment got incident number saying 24 hours response. 30 hours later no response so replied to email, and still no response. Sent everything again as its now Weds and this started in Sunday, now I have another automated incident number.
I feel very annoyed that I am putting in effort to inform you of your billing error and you are ignoring the issue.
Please escalate to whomever WILL sort this out ASAP!
Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.
Re: About to be double charged for Plusnet Mobile
20-02-2019 3:53 AM
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Same here, and the yet system doesnt recognise payments made and customers are having to prove it...
seems very strange that all the money collected has seemingly disappeared. Someone somewhere has made a huge error and we the customers are now being charged twice for their error!
@Dafydd8 wrote:
Hi Dave.
I have only one mobile account.
The reference on the direct debit has changed in February from that being used in previous months.
From PLUSNET MOBILE
To PLUSNET PLC PAY AC
Are you able to check why this occurred?
Re: About to be double charged for Plusnet Mobile
20-02-2019 12:15 PM
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Hi @Karenw,
Thanks for getting in touch with us.
I am very sorry to hear you have not had a response from our admin team yet and I apologise for the inconvenience caused.
I can chase this up for you, could you PM me the following info:
- Your full name and confirmation you are the account holder
- Your full address with postcode
- Your Plusnet mobile number
Once you have sent this information, please let us know by posting on this thread and we'll pick it up as soon as possible.
Thank you.
Re: About to be double charged for Plusnet Mobile
20-02-2019 12:28 PM
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PM sent
Re: About to be double charged for Plusnet Mobile
20-02-2019 1:36 PM
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Did any of you receive two Plusnet texts regarding the billing?
The one plusnet normally send saying 'your plusnet mobile direct debit for xxx will be taken on xxxx ...
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Re: About to be double charged for Plusnet Mobile
20-02-2019 1:58 PM
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@RobC wrote:
Did any of you receive two Plusnet texts regarding the billing?
The one plusnet normally send saying 'your plusnet mobile direct debit for xxx will be taken on xxxx ...
No, that arrives three or so days prior to actually payment being taken.
This matter arose from the email informing me of next bill, but was for double the usual amount, so looked at bill via online plusnet account and theDD payment hasnt been registered from last month. checked bank and its been taken...
it shows earlier in this thread that PN have changed billing method or provider, and I'd guess this is where the problem lays.
In essence I am trying to stop them taking double the amount for my next DD due in March, through an issue PN end.
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