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30 day sim account problem

FIXED
popeye1
Interested
Posts: 2
Thanks: 1
Registered: ‎05-10-2019

30 day sim account problem

Hi

I had a Plusnet 30 day sim only plan which i closed in January or February,my account is £6.97 in credit but this has not been refunded and i still get an email each month advising i have a new bill but there won't be a payment as my account is in credit.

I queried this a few months ago by live chat but to be honest didn't understand the answer so left it.Is this procedure for Plusnet as its usually standard practice to refund a customer any owed money after the account is closed?

Thanks.

3 REPLIES 3
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: 30 day sim account problem

Fix

Thanks for your post @popeye1 

 

We're sorry to hear of your mobile credit/refund issue.

 

We'll be able to get this refunded, can you please PM me:

 

- the mobile number in question

- your name and confirmation that you're the account holder

- the full address including postcode

 

As soon as I've got the above I'll be able to locate the account and should be able to issue the refund.

 

Thanks,

 

OP

popeye1
Interested
Posts: 2
Thanks: 1
Registered: ‎05-10-2019

Re: 30 day sim account problem

Payment received,thanks!

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: 30 day sim account problem

Glad to hear that!

Let us know if there's anything else we can help with

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet