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2 numbers

Kevstar
Dabbler
Posts: 22
Thanks: 8
Registered: ‎31-10-2021

2 numbers

Hi, I have PlusNet mobile and for some reason i have 2 numbers, one for calls and when I send a text I use another number.

 

I did switch form Virgin using my old number. I would very much like to keep my old number and get rid of the new one.

 

Any help is much appreciated. Thanks in advance, Kev Smiley

5 REPLIES 5
Kevstar
Dabbler
Posts: 22
Thanks: 8
Registered: ‎31-10-2021

Re: 2 numbers

Wold someone be as king as to sort this out for me.

 

Thanks in advance, Kev.

Kevstar
Dabbler
Posts: 22
Thanks: 8
Registered: ‎31-10-2021

Re: 2 numbers

Come on Plusnet don't let me down. I have what I think is a split port or something as I have two numbers from one sim.

 

@Gandalf Youve helped me before so could you help with this too?

 

Many Thanks in advance, Kev.

Apprentice
Grafter
Posts: 645
Thanks: 4
Registered: ‎04-11-2008

Re: 2 numbers

I'm sure I read somewhere that Gandalph is on holliday, back next week.

MisterW
Superuser
Superuser
Posts: 14,753
Thanks: 5,525
Fixes: 394
Registered: ‎30-07-2007

Re: 2 numbers

He is, although PM's to him should still get through to the Help Team, but best to link the thread concerned so someone else can pick it up easily.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: 2 numbers

Hi there,

I'm really sorry for the delayed staff response to help out. 

There's actually no such thing as a "split port" from what I've been told when I discussed this with a couple of senior colleagues of our mobile operations team last year, but there definitely does seem to be an issue here.

Have you got this sorted by now btw? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet