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Smart cap 'talk to us' number issue.

goldenfibre
Pro
Posts: 2,994
Thanks: 122
Fixes: 7
Registered: ‎01-06-2010

Smart cap 'talk to us' number issue.

Got one feedback about smart cap. How can deaf person hear if get through to customer support because if I click Talk to us, it just dial through to pn customer support but there is no special way to get through to 18001 (text relay service for deaf people) as it will making difficult for me and other deaf. Can't PN change it to change smart cap of my choice with a click £2 to £25 etc without speaking to customer service but only allow once per month to change.

 

Screenshot_2018-09-12-12-45-57.pngCan't use Talk to us for deaf users

 

Moderator's note by Adie (Dvorak) tweaked topic title

4 REPLIES 4
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Smart cap 'talk to us' number issue.

Moderators Note.
Post split into its own topic for better visibility and to keep other thread more on topic.
Customer / Moderator
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Community Gaffer
Community Gaffer
Posts: 3,160
Thanks: 5,283
Fixes: 107
Registered: ‎29-09-2011

Re: Smart cap 'talk to us' number issue.

Hi @goldenfibre pleased you're enjoying the app so far.

 

There's an update (currently scheduled for next week) that will give you another contact method that will be much more friendly for our hard of hearing and deaf customers.

 Jono H
 Plusnet Community Manager
Community Gaffer
Community Gaffer
Posts: 3,160
Thanks: 5,283
Fixes: 107
Registered: ‎29-09-2011

Re: Smart cap 'talk to us' number issue.

You'll be pleased to know that our app has been through a full accessibility review with a team of people who specialise in making sure that our app is as easy to access and use for a wider group of people as possible.

Look out for more tweaks coming soon Smiley 

 Jono H
 Plusnet Community Manager
Community Gaffer
Community Gaffer
Posts: 3,160
Thanks: 5,283
Fixes: 107
Registered: ‎29-09-2011

Re: Smart cap 'talk to us' number issue.

You should now see a much more accessible option available to you!

 

Messaging, from here you can type out the support you need and we'll get back to you when we get to your request. 

 

Hope you like it Smiley 

 Jono H
 Plusnet Community Manager