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Raising IP profile for IPv6 test account

Pro
Posts: 1,216
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Registered: ‎26-08-2010

Raising IP profile for IPv6 test account

Hi PN,
I was upgraded to a FTTC connection yesterday and whilst the profile of main account has been raised to 40Mbps this is not the case with my IPv6 account (ipv6test15). Could I get you to do whatever is necessary to raise it from the current 7.4Mbps?
Mathew
8 REPLIES 8
Community Gaffer
Community Gaffer
Posts: 14,808
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Registered: ‎04-04-2007

Re: Raising IP profile for IPv6 test account

Should be sorted now Mathew.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Pro
Posts: 1,216
Thanks: 109
Fixes: 4
Registered: ‎26-08-2010

Re: Raising IP profile for IPv6 test account

Thanks Bob.
Is it significant that the line speed is listed as 37Mb whereas that for my 'mjnewton' account is listed as 40Mb? I'm not connected to the IPv6 account at the moment (will do so after work) so perhaps that's relevent?
Community Gaffer
Community Gaffer
Posts: 14,808
Thanks: 2,378
Fixes: 163
Registered: ‎04-04-2007

Re: Raising IP profile for IPv6 test account

I set the profile to 40Mbps at this side, so you shouldn't have any problems. Shout up if you do.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Pro
Posts: 1,216
Thanks: 109
Fixes: 4
Registered: ‎26-08-2010

Re: Raising IP profile for IPv6 test account

Thanks Bob - it all seems to be working fine.
Community Veteran
Posts: 26,786
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Registered: ‎10-04-2007

Re: Raising IP profile for IPv6 test account

I'm due to upgrade on 14th - will there be any point ringing in to ask for the IPv6 account to be updated or do I need to post on here on once it's up and running?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 14,808
Thanks: 2,378
Fixes: 163
Registered: ‎04-04-2007

Re: Raising IP profile for IPv6 test account

Probably best to post here jelv. I'm subscribed to this topic anyway so should be able to sort it out for you.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Raising IP profile for IPv6 test account

Could you set ipv6test10 current line speed to 40 please.
Test using own account:

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 14,808
Thanks: 2,378
Fixes: 163
Registered: ‎04-04-2007

Re: Raising IP profile for IPv6 test account

Done.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵